Return Policy

RETURN REQUIREMENTS:

• Returns must be made within 30 days of the delivery day
• Returns must be approved before shipment
• Returned items must be in original condition, and contain both the original parts and packaging
• Returns shipping fee with be covered by the buyer
• Returns should be sent postpaid. (Exchanges will be made after the original product is returned and the re-shipping cost is paid)
• We will NOT make refund or reshipment if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the control of Pretty Pink Puff (weather issues, for example)

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided using the tracking link for the customer to investigate.

HOW TO RETURN:

To make a return request, please contact us using the Contact Me button within 30 days of delivery. In your message, please include your order number, the products you wish to return, and why. Once we approve your request, we will supply you with our returns address.

Note: We are not responsible for lost, stolen, or damaged shipments for returning packages. If this worries you, a tracking number and insurance would be a good investment.

**REFUND POLICY

- REFUND or RESHIPMENT will not be made if the delivery was failed due to the incorrect or insufficient address provided for shipping.

**Order cancellation/modifications

If you change your mind, act quickly! We turn around and process orders extremely quickly.

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.