FAQ

How do I change or modify my order?

We can help you modify your order before shipment.

Once your package has been shipped, we will not be able to change anything.

How do I track my orders?

Tracking is automatic will all purchases! 

How long does it take for my order to ship?

When you place an order with Pretty Pink Puff we will have to process the order first. Processing usually only takes 1-4 business days for your order. We are currently only shipping to the USA! Basic shipping is 3-5 business days so it is FAST!

How do I cancel an order?

 

To cancel a paid order, please go to the Contact Us button and submit an inquiry!

 

 

How long does it take for me to get a refund?

Once your return is received and inspected your refund will be processed. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account.